FREQUENTLY ASKED QUESTIONS

Find the answers you're looking for to some of our most frequently asked questions.

General FAQs

Are your coffee products all natural and organic?

Absolutely. All our coffee is 100% natural, organic, vegan, non-GMO and cruelty-free. We also don't put any of the other nasty stuff in our coffee, such as hormones, preservatives, antibiotics, fillers etc.

We take your health seriously and are committed to bringing you the very best ingredients nature has to offer.

Where are our products manufactured?

Our products are developed and manufactured in the US in conjunction with FDA certified and approved supplement manufacturers that comply with the highest GMP standards.

What's the shipping cost?

Order shipping costs are on average $5.50 to any state in the US. We also offer free shipping to our US customers for orders over $50. International shipping costs can vary.

For more information please visit our shipping policy link at the footer of the page.

When will I receive my products?

All products are shipped out from our fulfillment center within 4-6 business days of order and can take between 1-5 business days to deliver.

Please be aware that there may be delays in processing orders in peak periods such as holiday seasons, due to the high volume of orders coming in within such a short period of time. We value and appreciate your patience and thank you for your understanding.

What's your refund policy?

Please refer to our Refund Policy terms for all information relating to returns, exchanges and refunds, located at the footer of the page.

How can I cancel my order?

Any order cancellations must occur before order is confirmed and prepared to be shipped out. We are unable to cancel orders once an email has been sent out with a tracking number. Please refer to shipping and refund policy link at footer of page for more information.

How can I track my orders?

Once an order has been confirmed and ready for shipping, we will send out an email with your order tracking details.

Do you offer International shipping?

We offer international shipping to 28 countries worldwide. To view the list of available countries we ship to, please view our Shipping Policy terms and conditions.

Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.

Subscription FAQs

What benefits do I get from purchasing via a subscription?

We value and appreciate your loyalty to us. Purchases that are made via subscription enable us to ship out orders on a regular, monthly basis. All products purchased via subscription method also have discounted pricing.

How can I manage my subscription?

Please note that all relevant subscription management information will be emailed to you upon first purchase.

What is your subscription cancellation policy?

Subscriptions may be cancelled at any time. Customers should note that if an active subscription is cancelled within a 24-hour period of the start of next billing cycle, the active payment method will be charged and cancelled for the next billing cycle. Any valid subscriptions will remain active until customer cancels for the next cycle.