Discover more in our FAQs.
Got a question? We have answers.
Our Coffee
Tell us about your coffee?
Tell us about your coffee?
Here at Arabica Nights, we take your health seriously and only stock the finest grade Arabica coffee. We are committed to bringing you the very best ingredients nature has to offer.
All our coffee is 100% natural, Vegan, Non-GMO, cruelty-free and USDA Certified Organic. What's even better, its free from all those nasty chemicals, hormones, preservatives, antibiotics, fillers and toxins.
Just pure, organic, delicious Arabica coffee, the way its meant to be.
Tell me about your coffee's nutritional benefits
Tell me about your coffee's nutritional benefits
Our pure, premium-grade Arabica coffee has many nutritional benefits and is backed by scientific studies, both of which can be found on each product page.
Where are your coffee made?
Where are your coffee made?
All our premium-grade Arabica coffee is developed and manufactured in the United States, in conjunction with FDA certified and approved supplement manufacturers that comply with the highest GMP standards.
Do you have any other products available?
Do you have any other products available?
Please enquire about our nutritious energy and specialty supplements, available to view and purchase on our site.
Subscriptions
What are the benefits of purchasing via subscription?
What are the benefits of purchasing via subscription?
Purchases that are made via subscription enable our customers to access discounted pricing.*
We also ship out customer orders on a regular, monthly basis, so you'll never go without your favourite coffee.
* Excludes bundle items
How do I manage my subscription?
How do I manage my subscription?
All relevant subscription management information will be
emailed to you upon first purchase.
What if I wish to cancel my subscription?
What if I wish to cancel my subscription?
Subscriptions may be cancelled at any time. Customers should note that if an active subscription is cancelled within a 24-hour period of the start of next billing cycle, your active payment method will be charged and cancelled for the next billing cycle.
Any valid subscriptions will remain active until customer cancels for the next cycle.
Orders & Shipping
What are your shipping costs?
What are your shipping costs?
We offer free shipping to our customers in the United States (excluding Alaska and Hawaii) for orders over $50 USD.
See this link for more details. Please note that International shipping costs may vary.
Do you offer International shipping?
Do you offer International shipping?
We offer international shipping to selected countries worldwide. To view the list of available countries we ship to, please view our Shipping Policy.
Please note that for international shipping, we are not responsible for any custom duties or taxes that may occur upon receipt.
What are your delivery times?
What are your delivery times?
All products are shipped out from our fulfillment centre within 3-5 business days of order (usually earlier) and can take between 1-5 business days to deliver.
Please be aware that there may be delays in processing orders in peak periods such as holiday seasons, due to the high volume of orders coming in within such a short period of time. We value and appreciate your patience and thank you for your understanding.
How do I track my orders?
How do I track my orders?
Once an order has been confirmed and ready for shipping, we will send out an email with your order tracking details.
How can I cancel an order?
How can I cancel an order?
Any order cancellations must occur before order is confirmed and prepared to be shipped out.
Please note that we are unable to cancel orders once an email has been sent out with tracking details.
For more information. please refer to our shipping and refund policy.
Returns & Refunds
What is your refund policy?
What is your refund policy?
See this link for all information relating to refunds and returns.
When will I receive my refund?
When will I receive my refund?
You’ll be automatically refunded to your original payment method within 5-10 business days. Please note it may take some time for your financial institution or credit card company to process any refunds.
Note: if more than 15 business days have passed since we’ve approved your return, please contact us at hello@getarabica.com for assistance.
What if my goods are damaged or lost during transit?
What if my goods are damaged or lost during transit?
In the unlikely event that:
- your item(s) was damaged or defective during transit, or
- you receive an incorrect item,
Please contact us immediately at hello@getarabica.com so that we can evaluate the issue and make it right.
What if I receive the wrong item, or wish to exchange?
What if I receive the wrong item, or wish to exchange?
In the unlikely event that:
- your item(s) was damaged or defective during transit, or
- you receive an incorrect item,
Please contact us immediately at hello@getarabica.com so that we can evaluate the issue and make it right.
Payments
What payment methods are available?
What payment methods are available?
We have plenty of payment options available, including:
- All major credit cards
- Shop Pay
- Apple Pay, Google Pay
- PayPal and Union Pay
Please feel free to ask us if you would like more information.
Do you have any surcharges on credit card payments?
Do you have any surcharges on credit card payments?
We charge a 2% surcharge on Visa and Mastercards, and 3% on AMEX cards.
