FAQs
Have a question? We have answers. Got something on your mind? You've come to the right place. Let us know what's on your mind. We value and appreciate your feedback.
PRODUCT Q&As
Tell us about your coffee?
Here at Arabica Nights, we take your health seriously and are committed to bringing you the very best ingredients nature has to offer, so we only stock the finest, premium quality Arabica coffee.
All our coffee is 100% natural, Non-GMO and USDA Certified Organic. It's also vegan and cruelty-free. Best of all, there are no nasties, which means our coffee is free from hormones, preservatives, antibiotics, fillers, mould, mycotoxins, pesticides or chemicals.Â
Just pure, organic, delicious Arabica coffee, the way its meant to be.
Tell me about your coffee's nutritional benefits
Our pure, premium-grade Arabica coffee has many nutritional benefits and is backed by scientific studies, both of which can be found on each product page.
Where are your products manufactured?
All products are developed and manufactured in the US in conjunction with FDA certified and approved supplement manufacturers that comply with the highest GMP standards.
What other products do you have available?
Please enquire about our nutritious energy and specialty supplements, available to view and purchase on our site.
SUBSCRIPTIONS
What are the benefits of purchasing via subscription?
Purchases that are made via subscription enable our customers to access discounted pricing. We also ship out customer orders on a regular, monthly basis, so you'll never go without your favourite coffee.
NOTE: Bundle items are not eligible for subscription.
How do I manage my subscription?
All relevant subscription management information will be
emailed to you upon first purchase.
What if I wish to cancel my subscription?
Subscriptions may be cancelled at any time. Customers should note that if an active subscription is cancelled within a 24-hour period of the start of next billing cycle, your active payment method will be charged and cancelled for the next billing cycle.
Any valid subscriptions will remain active until customer cancels for the next cycle.
ORDERS & SHIPPING
What are your shipping costs?
We offer free shipping to our customers in the USA* for orders over $50.
Otherwise, order shipping costs are on average $5.50 to any state in the USA*. Please note that International shipping costs may vary.
For more information please visit our shipping policy link at the footer of the page.
* Excludes Alaska and Hawaii
Do you offer International shipping?
We offer international shipping to selected countries worldwide. To view the list of available countries we ship to, please view our Shipping Policy link at the footer of the page.
Please note that for international shipping, we are not responsible for any custom duties or taxes that may occur upon receipt.
What are your delivery times?
All products are shipped out from our fulfillment centre within 3-5 business days of order (usually earlier) and can take between 1-5 business days to deliver.
Please be aware that there may be delays in processing orders in peak periods such as holiday seasons, due to the high volume of orders coming in within such a short period of time. We value and appreciate your patience and thank you for your understanding.
How do I track my orders?
Once an order has been confirmed and ready for shipping, we will send out an email with your order tracking details.
How can I cancel an order?
Any order cancellations must occur before order is confirmed and prepared to be shipped out.
Please note that we are unable to cancel orders once an email has been sent out with tracking details.
For more information. please refer to our shipping and refund policy link at footer of page for more information.
RETURNS & REFUNDS
What is your refund policy?
See this link for all information relating to refunds and returns.
Where will I receive my refund?
You’ll be automatically refunded to your original payment method within 5-10 business days. Please note it may take some time for your financial institution or credit card company to process any refunds.
Note: if more than 15 business days have passed since we’ve approved your return, please contact us at hello@getarabica.com for assistance.
What if my goods are damaged or lost during transit?
In the unlikely event that:
- your item(s) was damaged or defective during transit, or
- you receive an incorrect item,
Please contact us immediately at hello@getarabica.com so that we can evaluate the issue and make it right.
What if I receive the wrong item, or wish to exchange?
In the unlikely event that:
- your item(s) was damaged or defective during transit, or
- you receive an incorrect item,
Please contact us immediately at hello@getarabica.com so that we can evaluate the issue and make it right.
PAYMENTS
What payment methods are available?
We have plenty of payment options available, including:
- All major credit cards
- Shop Pay
- Apple Pay, Google Pay
- PayPal and Union Pay
In addition, we have:
- Bancontact secure payments available in Belgium
- iDeal secure online payments available in the Netherlands.
What credit cards do you accept?
We accept are Visa, Mastercard and AMEX cards.
Do you have any surcharges on credit card payments?
We charge a 2% surcharge on Visa and Mastercards, and 3% on AMEX cards.