Contact Us

Ask away! Let us know what's on your mind. We're happy to answer any questions you may have, including comments, remarks, feedback or anything else.

Get In Touch

We'd love to hear from you!

CANT FIND WHAT YOU'RE LOOKING FOR?

Please feel free to reach out to us, we value your input and will be in touch as soon as possible. For any order enquiries, please include your order number so that we may be able to assist you quicker.

Email us at hello@getarabica.com

FREQUENTLY ASKED QUESTIONS

Find the answers you're looking for to some of our most frequently asked questions.

OUR PRODUCTS

Tell us about your coffee?

You'll be glad to know that all our coffee is 100% natural, organic and non-GMO. Its also vegan and cruelty-free. Just in case youre wondering, there are zero hormones, preservatives, antibiotics and fillers. Just pure, clean Arabica coffee, that way its meant to be.

We take your health seriously and are committed to bringing you the very best ingredients nature has to offer.

Where are your products manufactured?

All products are developed and manufactured in the US in conjunction with FDA certified and approved supplement manufacturers that comply with the highest GMP standards.

Do you sell any other products?

We certainly do! Please enquire about our nutritious energy and specialty items available for sale.

SUBSCRIPTIONS

What benefits do I get from purchasing via a subscription?

We value and appreciate your loyalty to us. Purchases that are made via subscription enable our customers to access discounted pricing. We also ship out customer orders on a regular, monthly basis.

How can I manage my subscription?

Please note that all relevant subscription management information will be emailed to you upon first purchase.

What is your subscription cancellation policy?

Subscriptions may be cancelled at any time. Customer should note that if an active subscription is cancelled within a 24-hour period of the start of next billing cycle, your active payment method will be charged and cancelled for the next billing cycle. Any valid subscriptions will remain active until customer cancels for the next cycle.

ORDERS & SHIPPING

What are your shipping costs?

Order shipping costs are on average $5.50 to any state in the US. We also offer free shipping to our US customers for orders over $50. International shipping costs can vary.

For more information please visit our shipping policy link at the footer of the page.

Do you offer International shipping?

We offer international shipping to 28 countries worldwide. To view the list of available countries we ship to, please view our Shipping Policy terms and conditions.

Please note that we are not responsible for any custom duties or taxes that may occur upon receipt.

What are your delivery times?

All products are shipped out from our fulfillment center within 4-6 business days of order and can take between 1-5 business days to deliver.

Please be aware that there may be delays in processing orders in peak periods such as holiday seasons, due to the high volume of orders coming in within such a short period of time. We value and appreciate your patience and thank you for your understanding.

How can I track my orders?

Once an order has been confirmed and ready for shipping, we will send out an email with your order tracking details.

How can I cancel an order?

Any order cancellations must occur before order is confirmed and prepared to be shipped out. We are unable to cancel orders once an email has been sent out with a tracking number. Please refer to shipping and refund policy link at footer of page for more information.

RETURNS & REFUNDS

What's your refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hello@getarabica.com.

Where will I receive my refund?

You’ll be automatically refunded on your original payment method within two business days. Please note it may take some time for your financial institution or credit card company to process refunds.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@getarabica.com.

What if my goods are damaged or lost during transit?

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right.

What if I receive the wrong item, or wish to exchange?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

With the exception of inocorrect items, please note that we are unable to exchange on opened packages.

PAYMENTS

What payment methods do you have available?

Payment methods we have available are credit and debit cards, Apple Pay, Google Pay, PayPal. and Union Pay.

What credit cards do you acccept?

We accept are Visa, Mastercard and AMEX.

Do you have any surcharges on credit card payments?

We charge 2% surcharge on VIsa and Mastercard, and 3% on AMEX cards. PayPal does not attract any surcharges.